I had an idea for a Christmas crafting project. I needed those crafting glass blocks that you can open and put things inside. They're called Decobloc.
I hunted all over Findlay and couldn't find any and the nearest store (Michaels) that I could find selling them is a 45 minute drive. My next choice was to order them online. I only found one reasonably priced place to buy them from...
I forked over my money and ordered two 4-pack boxes for $80 (plus shipping). It didn't take long for them to arrive on my doorstep. When V picked up the first box there was a pretty tinkling sound in the box and we all know what that means...
AAAARGH!!!!!
I was stunned to see absolutely no packaging material between the glass blocks or around the outside of them. The boxes are shipped that way from the manufacturer. I called The Home Depot online order help folks and talked to a really nice gal who got the ok to send me two replacement blocks without me having to return the damaged blocks at all! The normal procedure is to send the product back and then get the refund or replacement product. And, she actually credited my account back 10% for my inconvenience. Now that's customer service!!!
KUDOS TO THE HOME DEPOT!!!!
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